VDIS10089 Manage Quality Customer Service
Credit Points 15
This subject/unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to agreed standards. Organisation may have staff involved in delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation’s policies and procedures framework. At this level, the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies, will be required.
BSBCUS501 Manage quality customer service